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FAQ

Frequently Asked Questions

It is one of the common questions from all the users. In WICTS security is one of the unique features available. We are very much proud and confident that, the web hosting services provided by us in India is more secure compared to other providers. Users can purchase the servers with much of confident on the security.
  • All quotations provided by WICTS, require a 50% deposit upon acceptance.
  • Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.
  • Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
  • WICTS will only commence work on the quoted application once any deposited funds have cleared.
  • The customer will not be entitled for any service in case of delay in payment for more than 10 days from the final date of installation / date of project / module completion.
  • If opted for service beyond the 12 months of maintenance period or as agreed by WICTS, The Annual Maintenance Charges (AMC) will be normally applicable 50% (PERCENT) of original development cost of Project / Module; each year the development cost for new modules will be added to the initial development cost for the calculation of the AMC.
  • The AMC percentage shall be decided by the WICTS; which depends upon the amount of efforts and work required. This % may vary each year.
  • The recurring / renewal amount of the domain and hosting are subjected to change as per the market rates.
  • WICTS disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Delhi, New Delhi, India.
  • Unless specified all quotations provided by WICTS, do not include any source code license.
  • All source code and associated intellectual property relating to said source code, developed by WICTS, solely remains the property of WICTS, except where specific code license has been issued to the client and said issuance has been indicated in writing from WICTS.
  • Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by WICTS for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
  • Any costs incurred by WICTS for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing WICTS code license for the quoted application.
Thank You for visiting our website WICTS is in the business of providing IT software solutions to its clients. By using our Services & Consultations, you are agreeing to these terms. Please read them carefully. WICTS would not be liable for any misuse of the products delivered. WICTS would not provide the core technology to the clients in any condition without prior and written approval from both the parties. If the client wishes to buy the technology from WICTS the cost of the technology would be decided only after completion of the project. After selling the product and the core technology WICTS will not be liable for any changs, maintainance and errors which might arise due to external tampering. If thr client wants WICTS to handle the maintainance of the product after selling the technology then there would be extra charges which would be decided mutually between the two parties in written. Each and every communication related to the technology and product would be considered valid for client only if they have the clauses mentioned in the agreement or have mails approved from the higher authorities of WICTS.
If you are not satisfied with WICTS software purchased directly from WICTS (http://www.wicts.co.in), contact us within 10 days of your purchase to receive a refund. Refunds requested more than 10 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase. All shipping, handling and delivery charges are non-refundable. If you are issued a refund, it should appear on your credit card statement within 72 hours. Upon receiving your refund you must uninstall and stop using any software products for which you no longer posses a valid, purchased license. WICTS reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products. The WICTS refund policy applies only to software purchased directly from WICTS. If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor. To return your product, please contact our support team (support@wicts.co.in).
Should the client wish to cancel acceptance of the quotation, WICTS will invoice the client for any work completed to date, as a percentage of the total work involved. The minimum cancellation fee will be 30% of the signed quotation.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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